At the One Stop Car Shop we understand the importance of ensuring our customers are as happy with the aftersales service we provide, as they are during the purchase of the vehicle. We want to make sure that all our customers become customers for life and in the process, ensure we are one of the industry leading independent dealers when it comes to aftersales and customer satisfaction.

Our Commitment To You

• Direct aftersales email addresses and phone line
• Calls recorded and monitored for training purposes
• All concerns dealt with on a timely basis

We understand the large investment people make when purchasing a vehicle from us and want to ensure we are here to help them every step of the way. When it comes to our ongoing relationship, we have the following four categories which we believe covers all the elements of aftersales.

VEHICLE ENQUIRIES

We pride ourselves on ensuring we offer the highest possible client service in order to delight our clients. Because of this we offer the One Stop Car Shop Promise:

• Full rigorous health check and 12 month MOT prior to sale
• Direct aftersales email addresses and phone line
• All calls recorded and monitored for ongoing training purposes
• All concerns dealt with on a timely basis
• Senior Management reviews weekly to deal with any issues
• Issues responded to in writing

If you have an issue relating to a vehicle purchase please contact us in writing or email the aftersales team directly on customerservice@theonestopcarshop.co.uk

 DOCUMENTATION ENQUIRIES

For enquiries relating to any vehicle documentation please contact your Client Advisor in the first instance. Alternatively contact us via our web form or via email by directly emailing our admin department customerservice@theonestopcarshop.co.uk

ACCOUNTS ENQUIRIES

Accounts Aftersales Enquiries

For all accounts enquiries related to the below, please email accounts@theonestopcarshop.co.uk

• Deposit returns
• Contributions details
• Finance settlements
• Awaiting payments
• Any other accounts queries

Vehicle Finance Enquiries

We have dedicated FCA approved Finance Managers in each branch who can answer any vehicle finance related queries at point of sale. Please contact Dean Knowles in the first instance on 0161 799 5565

ALL OTHER ENQUIRIES

Any other enquiries please use the contact form on our contact us page.
If you have a query or need information and want to know why we are the best place to purchase your new vehicle please enquire via this page or take a few minutes to read some of our customer testimonials