Treating Customers Fairly

Treating People As Individuals is a core value of The One Stop Car Shop and for this reason we are committed to the Financial Conduct Authority’s (FCA) principle of ‘Treating Customers Fairly’ (TCF).

We aim to offer the highest level of service to all customers at all times and for this reason we subscribe to a number of key industry initiatives. For more information on these and for independent advice on motor finance please use the links below:

Finance & Leasing Association’s Lending Code:

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Independent advice on motor finance provided by the FLA:

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If you are not happy with the resolution of a complaint:

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For more information on the Principles of TCF:

Financial Conduct Authority

If you do have any questions or would like further information please don’t hesitate to Contact Us or click here to view some of the comments from our Customers